Analytics Pandemonium

The old saw goes, “A man with one watch always know the time. A man with two is never quite sure.” The same is especially true of analytics. Many moons ago, I worked for a company that had a homegrown analytics system that, while serviceable, was no longer...

One Step Backward (A Tale of Redemption)

Let’s say you’re given a feature request, and it’s from the person who signs your checks. You look at the request, only to find that it doesn’t complement the existing functionality and stands a greater-than-average chance of derailing your...

Embracing Your Inner Toddler

I have long maintained that the two most powerful words in a Product Manager’s arsenal are “no” and “why” — which also happen to be the two favorite words of most 3-year-olds. Before you dismiss them as overly simplistic, hear me...

Listening to the Imaginary People

I love figuring out what makes people tick. It’s a beautiful complement to being a Product Manager, and is something I do with every UX exercise I undertake. I like watching people interact with the people and things in their lives and seeing if I can divine why...

Master of Your Own Destiny

[If you missed the first Scrummerfall post, you can read it here.] Now that you’ve realized you are firmly ensconced in Scrummerfall, how to escape? Bad news: it could take a while, possibly way longer than you had hoped. Good news: you can help this along, too....

The Worst of Both Worlds

Let me set the scene. You’ve joined a company that has expressed a desire to move to Agile. Or perhaps, they’ve already started the journey, but aren’t yet at full adoption. You assess the situation and find: the design/UX team is running around like...