Defined business plans, product strategies, and operational requirements for healthcare software and internal websites.
Redefined team operations to improve throughput and reduced time to market. Guided Product team in Agile/Scrum adoption.
Created B2B and B2C solutions for reloading prepaid cards. Evaluated metrics to determine ROI, and marketability of future products.
Designed scalable business management solution for e-commerce site with more than 1.5M MUV per week, inclusive of: CRM, ERP, and communications.
Conducted analyses to improve retention and acquisition. Improved operations by overhauling processes; reduced time to market by 15%.
Conceptualized interaction design and user experience for financial institution software to support expansion of online channel.
Produced a reusable library of code assets, workarounds and browser variants. Created a media console for a GRAMMYs webcast.